A specialist outsourced contact centre
Ventrica provides intelligent, multilingual and omni-channel outsourced customer service to a range of blue-chip clients, including UGG Australia, New Look, Jimmy Choo, McDonald’s, Mylan, Canon and Barratt Developments Plc. Ventrica has undergone rapid growth, doubling in size over the last two years.
Mobeus provided £9.1 million to invest in this equity release transaction, which provided a partial exit to the founder and then 100% shareholder, Dino Forte.
Ventrica is an innovation leader in the changing customer contact service sector. As e-commerce continues to grow, and customers expand their communication channels from the phone to email and social media, companies are increasingly looking to specialists like Ventrica to provide support. With this investment, Ventrica will strengthen its management team and invest in systems to support its rate of growth.
“Mobeus stood out as the right partner because of the team’s immediate enthusiasm for, and deep understanding of, our offering at Ventrica. We have a significant market opportunity and are winning new customer contracts at an increasing rate and of an increasing scale. With Mobeus as a partner, we are well positioned to strengthen our team to support our significant growth whilst also allowing us to better focus on our existing clients which will be our key priority moving forward.”